Strategic Planning | BJ Muse

Learn How I Help Operational Excellence Leaders

Transforming inherited systems into optimized, reliable platforms that balance innovation with stability.

The Operational Excellence Leader

You've inherited systems that work—but they aren't optimized. Your goal is to reduce costs, improve reliability, and build a culture where innovation and stability can coexist.

How I Help

Cost Optimization

I'll help you identify and implement cost savings without compromising performance or stability.

  • Identify resource usage patterns and optimization opportunities
  • Implement right-sizing strategies for infrastructure resources
  • Develop automated scaling policies based on actual demand
  • Create clear financial reporting linked to technical decisions

Reliability Engineering

Together we'll implement practices that improve system resilience and reduce incidents.

  • Design and implement effective SLIs, SLOs, and SLAs
  • Establish proactive monitoring and alerting systems
  • Create effective incident management processes
  • Implement chaos engineering practices to build resilience

Balanced Culture

I'll help you develop a team culture that balances stability with continuous improvement.

  • Implement blameless postmortem practices
  • Create innovation time policies that align with business goals
  • Develop metrics that reward both stability and improvement
  • Build cross-functional understanding between operations and development

What Makes My Approach Different

My experience with operational excellence spans from startup environments to large enterprises like Google and Equifax. My approach is:

Data-driven optimization

Focusing on metrics that matter, not just what's easy to measure

Pragmatic reliability

Building resilience where it matters most for your business

Cultural alignment

Connecting technical practices to business outcomes and team values

Incremental improvement

Focusing on consistent progress rather than disruptive overhauls

Success Story

50% Cloud Cost Reduction Without Performance Impact

A mid-sized SaaS company was experiencing rapid growth in cloud costs that outpaced their revenue growth. Within three months, we implemented:

  • Resource tagging and allocation for accurate cost tracking
  • Automated scaling based on actual usage patterns
  • Database optimization that reduced storage needs by 60%

The result was a 50% reduction in monthly cloud costs while maintaining all performance SLAs.

-50%

Ready to Optimize Your Operations?

Let's discuss how I can help your organization achieve operational excellence without sacrificing innovation or breaking the bank.